Your IT, outsourced to Kovant

Your situation

You have no in-house IT lead, and your contractor bills by the hour without anyone really knowing what’s being paid for. Tickets drag, not every machine is up to date, backups are never tested, and a new hire takes half a day of fiddling to set up. When something goes down, you wait.

Kovant becomes your outsourced IT department: a helpdesk that answers within target, a fleet that’s monitored and patched automatically, and baseline security covered — for a clear per-seat plan, with no hourly billing.

How Kovant solves it

• Helpdesk and monitoring — one point of entry, an RMM-monitored fleet, patches applied continuously. See IT management & support.
• Stepped-up security — EDR/XDR and hardening when you outgrow basic antivirus. See EDR/XDR & automation and Server hardening.
• Security governance — access, MFA and compliance run for you. See Security administration.
• Cloud and endpoints — sovereign files and collaboration with managed Nextcloud.

What’s included

Multi-channel helpdesk, RMM monitoring and patching, onboarding/offboarding, MDM, endpoint backups, baseline antivirus/EDR, inventory and documentation. All on a per-seat plan, with a severity-based SLA — P1 first response in 30 minutes on the Signature tier.

Outcomes

Tickets handled within target, a fleet kept current and secure, restores that are tested, and smooth joiners and leavers. You swap an opaque contractor for a partner whose cost you can read and whose service you can measure.

FAQ

Do you bill by the hour? No. It’s a flat per-seat plan from 5 seats; servers have their own managed plan.

Can you handle remote and multi-site work? Yes. Monitoring and MDM work remotely, wherever your machines are.

Do you come on-site? Yes, depending on the tier: visits are either included or quoted, on top of remote support.

How does the transition from our current provider work? Through an audit and a guided, documented cutover with no service interruption.